Terms & Conditions

1. Appointment Scheduling and Cancellations:

• Booking:

  Specify how appointments are made (e.g., online, phone, in-person) and the information required from the client (e.g., name, contact details, preferred time).

• Cancellations:

  Clearly state the cancellation policy, including the required notice period (e.g., 24-48 hours) and any associated fees for late cancellations or no-shows.

• Rescheduling:

  Explain the process for rescheduling appointments, including any restrictions or fees.

• Late Arrivals:

  Address what happens if a client arrives late for their appointment, such as reduced treatment time or cancellation with full charge. 

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2. Payment and Pricing:

• Fees:

  Detail the cost of each service, including session duration and any additional fees (e.g., for add-on services). 

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• Payment Methods:

  Specify accepted payment methods (e.g., cash, credit card, online payment). 

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• Deposits:

  If required, outline the deposit amount and when it's due. 

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• Refunds:

  Explain the policy regarding refunds for cancelled appointments or other situations. 

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3. Client Health Information and Disclosure:

• Medical History:

  Require clients to disclose any relevant medical conditions, injuries, or medications that might affect the massage. 

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• Informed Consent:

  Include a statement that clients understand the nature of massage therapy, its potential benefits and risks, and that it is not a substitute for medical treatment. 

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• Pregnancy and Contraindications:

  Specify whether the therapist provides services for pregnant clients or those with certain medical conditions (e.g., post-surgery) and if not, why. 

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• Allergies:

  Ask clients to disclose any allergies, particularly to massage oils or lotions. 

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4. Scope of Practice and Liability:

• Therapist's Qualifications:

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Clearly state the therapist's qualifications (e.g., license, certifications) and their scope of practice. 

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• Therapist's Liability:

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• Limit the therapist's liability for injuries or adverse reactions resulting from the massage, while still acknowledging their responsibility to provide services within their scope of practice. 

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• Client Responsibility:

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• Explain that clients are responsible for their own health and well-being during the session. 

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• Confidentiality:

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• State that client information will be kept confidential. 

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  5. General Conduct and Safety:

  • Professionalism:

    Emphasize the professional nature of the service and the therapist's commitment to ethical conduct. 

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• Client Behavior:

  Outline expectations for client behavior during the session, such as respecting the therapist's boundaries and maintaining appropriate communication. 

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• Right to Refuse Service:

  Clearly state that the therapist reserves the right to refuse or terminate service if a client is behaving inappropriately or if there are safety concerns. 

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• Modesty:

  Explain how the therapist will maintain client modesty and ensure a comfortable and safe environment. 

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Example Clauses:

• Cancellation Policy:

  "Appointments cancelled with less than 24 hours' notice will be charged the full session fee." 

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• Medical Disclosure:

  "Clients are required to disclose any relevant medical conditions, injuries, or medications before the start of the session." 

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• Liability:

  "The therapist is not liable for any injuries or adverse reactions resulting from massage unless directly caused by the therapist's negligence." 

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• Professionalism:

  "All clients are expected to maintain respectful and professional behavior during their session." 

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Important Considerations:

• Legal Review: It is highly recommended to have your terms and conditions reviewed by a legal professional to ensure they comply with all applicable laws and regulations.

• Clarity and Transparency: Use clear and concise language that is easy for clients to understand.

• Accessibility: Make the terms and conditions readily available to clients, such as on your website, in your treatment room, or as part of your booking process